Support
A real person reads every message. Most questions are about downloads, and most are solved in one reply.
We aim to reply within one business day. To get you sorted in a single exchange, include the email address you used at checkout, the date of purchase, and what happened — the exact error message or what the button did.
Email support
Common questions
My download didn't work+
First try the download button again on a desktop browser, since some in-app browsers block file downloads. If it still fails, email us with the address you used at checkout and we will send you a direct link.
I closed the download page before saving the file+
Not a problem. Email us with your purchase details and we will send the file again.
What format is the book, and what can I read it on?+
It is a PDF, readable on a phone, tablet, laptop or e-reader with any PDF app. There is nothing to install and no account to create.
My payment failed or I was charged twice+
Payments are handled by our payment provider, so we can see the transaction record but not your card details. Email us the date, the amount and the email address you used, and we will check what happened and resolve any duplicate charge.
Can I get a refund?+
[Refund terms are set out in section 3 of our
Terms of Service — update this answer to match once you have decided.] If the file is damaged or you cannot download it, contact us and we will fix it either way.
Can I share the book with my team or a friend?+
Your purchase is a personal licence for one reader. You are welcome to use the templates and scripts in your own business, but please don't redistribute the file. For multiple copies, email us.
Do you offer coaching or consulting?+
No. The eBook is a standalone product and there is no coaching, community or consulting attached to it. We also can't advise on your specific business, pricing or legal situation — the book points you to the right kind of professional where that matters.
How do I unsubscribe, or delete my data?+
Every email we send has an unsubscribe link at the bottom, which takes effect immediately. To request a copy of your data or have it deleted, email us — see the
Privacy Policy for the detail.